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I work in a call center (for Holiday Taxis) and its my second job.

They will ask you definitely what you know about the company, so be prepared for that! Best is, you write notes about the company on one side of the paper and on the other one you write the questions you will ask at the end! so when it comes to the end you lift that paper and read your questions, they will see on the other side your notes about the company - i smashed it and they loved it!

ONE question has been asked for EVERY call center interview that I had : what do you call good customer service?

That is a typical question they will ask you, so be prepared. They might also ask you about relationships and stuff within the company, like if you disagree with someone or someone disagrees with you or there is something negative going on, how do you react within the call center?

etc etc... also be very smiley and bubbly, they love that! show them that you love customer service, its got its down as well because you CANNOT please everyone but you need to show that you can keep calm and will do your best to help the (distressed) person on the other line.

This company does transfers from hotel to airports and vise versa in the whole wide world. I have worked for a different company before (Xafinity Paymaster) and that one was CRAP. It is very complicated, you get a lot of questions from elderly people that - if you havent worked there for a very long time you cant answer! I got to prove myself because i was giving a week to do that because one afternoon i asked 5 questions (yes, 5 ! i was told to ask if i wasnt sure, nothing wrong with that but then im given a week for that??) and after 2 months im given a week's notice to for date protection. supposedly I was telling them what to tell me (we request DOB and address) but it wasnt true, because sometimes they're old and cant remember things or have moved a few times and changed their bank accounts and tell them name of bank or city of the address we had, this is how i was TRAINED. So i was sacked for something that the person who trained me, was STILL doing and is prolly still doing today.

Holiday Taxis is the most laid back place i have ever worked. I even have both the teamleaders and my manager in my facebook! people are soo nice and a couple are sooo funny its hilarious! never been told my english is poor, never been told off for making a mistake, never been told off for asking questions over and over again! we can even use the internet and eat at the computer during lunchtime! Im paid £16.500 a year, got £250 bonus for Xmas AND got already a pay rise for up to £16.950 that starts in january and i've only been working there for 3 months!

Anyway enough, i'll stop here lol. Good luck!